FAQs & Troubleshooting
![]() |
Popular |

FAX-878
35 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
Can an External Answering Device(TAD) be used instead of the built-in one?
3.
I have an external telephone answering device on the same line as my FAX and have the answer mode on my FAX set for TAD mode. How do I know if an incoming call is a telephone (voice) call or a fax?
4.
When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
5.
What does the pseudo-ring (double ring) indicate in the F/T Mode?
6.
How can I clear the "PAPER JAM" error message?
7.
Do I need a telephone line to send and receive faxes with my Brother machine?
8.
How do I know which receive mode to select?
9.
When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
10.
"DOCUMENT JAM" error appears on the LCD. What should I do?
11.
How does the "FAX/TEL" Mode work?
12.
How do I improve the copy or fax quality?
13.
What does "NG" on the Transmission Verification Report mean?
14.
Can I confirm that the FAX was sent correctly?
15.
My FAX/MFC will not Dial. Why?
16.
Can I print from and scan to iPhone, iPod touch and iPad?
17.
How do I clean the print head?
18.
My Brother machine has no power.
19.
Can I print from or scan to Android™ Smartphone?
20.
I have a telephone answering device (TAD) on the same line as my FAX. Is necessary to record a 5 second pause before my outgoing message begins?
21.
How to clear "PRINTHEAD OVERHEATED WAIT TO COOL" Error?
22.
Can I connect my External Answering Device in another room and still receive faxes?
23.
I have my FAX machine set in the FAX/TEL (F/T) answer mode. What happens if I do not answer the telephone and it's a non fax call?
24.
What does it mean if the fax machine rings its pseudo-ring/ double-ring (F/T RING TIME) and there is not a voice call?
25.
Can I print a report that will show a listing of faxes I sent and received?
26.
What is Distinctive Ring and how do I program it?
27.
How do I clean the Scanner to improve the copy or fax quality?
28.
How do I set up a answering machine (TAD) to work on the same line as the fax?
29.
I have an external telephone answering device (TAD) connected to my FAX, have the answer mode set for TAD and the Ring Delay set to zero. Why does my answering machine still pick up when receiving a fax call?
30.
How do I replace the ribbon?