FAQs & Troubleshooting
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DS-600
52 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
When I press the "Scan" on my scanning software, I receive an error message that reads: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
3.
I cannot save a file downloaded from the Brother support website (For Windows)
4.
How to identify your Operating System (OS).
5.
Can I print from and scan to iPhone, iPod touch and iPad?
6.
I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
7.
Download a file from the "Downloads" section and save it to Windows 8 computer.
8.
The scanner is connected but it will not feed paper or do anything else. (For Macintosh)
9.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
10.
I do not have or lost the black and white calibration sheet.
11.
Open the "Scanners and Cameras" and Properties.
12.
Calibrate your scanner. (For Macintosh)
13.
What is the purpose of the PageManager 9 program?
14.
Can I print from or scan to Android™ Smartphone?
15.
I am scanning documents smaller than letter size, such as receipts, and they all come through with a black background (For Windows).
16.
I received a "Calibration failed" error message when attempting to calibrate my scanner. (For Windows)
17.
Uninstall the scanner driver (For Windows)
18.
Install PaperPort™ 12SE onto Windows 10.
19.
File size of the scanned document.
20.
I can no longer choose the program I want to use to scan a document. (For Windows)
21.
When I calibrate I get a "White-only" calibration message.
22.
The scanner is connected but it will not feed paper or do anything else. (For Windows)
23.
Install the scanner driver (For Mac OS X 10.4 - 10.10)
24.
Scan a document in Windows 8 and Windows 10.
25.
When I tried to scan the document, it is not feed properly and it jams or seems to feed from one side.
26.
Open the Control Panel (For Windows)
27.
I cannot open the scanned document (For Windows).
28.
What paper sizes are available in DSmobileSCAN II?
29.
What is DSmobileSCAN II software?
30.
What file format can the scanned image be saved as when I scan a document or photo using the DSmobileSCAN II software?