FAQs & Troubleshooting
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1.
Can I print from or scan to Android™ Smartphone?
2.
The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
3.
Duplex (two-sided) scan
4.
Configuring frequently-used scan settings on your computer.
5.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
6.
Can not scan a long document.
7.
Load Documents
8.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
9.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
10.
Your Scanner Cannot Be Detected on the Network During Installation
11.
What is Brother iPrint&Scan?
12.
Can I print from and scan to iPhone, iPod touch and iPad?
13.
Paper suitable for scanning
14.
Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
15.
Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
16.
My Brother machine could not be found over the network when I installed drivers on my computer.
17.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
18.
Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
19.
How to identify your Operating System (OS).
20.
Document Jam
21.
Reset the network settings to the factory default.
22.
What is the default password for my Brother machine?
23.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
24.
A gray line or margin appears on the side of the scanned document.
25.
Service Call
26.
If You Want to Check that Your Network Devices are Working Correctly
27.
Access Web Based Management
28.
I cannot save a file downloaded from the Brother support website (For Windows)
29.
The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
30.
Download a file from the "Downloads" section and save it to Windows 8 computer.