FAQs & Troubleshooting
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MFC-9970CDW
385 Results
31.
Jam Inside
32.
Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
33.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
34.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
35.
Print both sides of paper or a booklet automatically
36.
Size Error DX
37.
Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
38.
I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
39.
Document Jam
40.
Jam MP Tray
41.
Reset the network settings to the factory default (video instructions available)
42.
Replace Toner
43.
Turn the Toner Save mode on or off
44.
Colored streaks or bands down the page
45.
I cannot send a fax using PC-FAX (Windows 10)
46.
I cannot print using my Brother machine on a wireless network (Windows)
47.
I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
48.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
49.
I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
50.
What is Distinctive Ring and how do I program it?
51.
Can I print from DOS applications?
52.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
53.
I'm using Macintosh. What is the PreScan option used for?
54.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
55.
Scan from the Brother iPrint&Scan application using Windows Phone.
56.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
57.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
58.
The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
59.
I am unable to change my Brother machine's Receive Mode.
60.
I cannot start ControlCenter4.