FAQs & Troubleshooting
Popular |
PJ-762
126 Results
1.
Printing from a Windows PC or Mac
2.
My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth.
3.
Installing the software
4.
P-touch Editor displays "There is no printer driver installed with this application." (Windows 10)
5.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
6.
The latest printer driver was successfully installed, but the driver did not update correctly.
7.
How do I connect the printer and my computer via Bluetooth? (Windows 10S)
8.
Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
9.
I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth or connected my device to the same wireless network.
10.
This printer is not detected when establishing a Bluetooth connection.
11.
I cannot save a file downloaded from the Brother support website (For Windows)
12.
What Android™ mobile application can I use?
13.
Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
14.
How do I turn the printer off?
15.
When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
16.
Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
17.
P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
18.
How to charge the rechargeable Li-ion battery
19.
The print quality is poor, and the image is too light or dark.
20.
Where can I find my Brother printer's serial number?
21.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
22.
I cannot print LibreOffice documents in landscape orientation. (Linux)
23.
I cannot install the printer driver because the installation stops after I connect the printer to my computer.
24.
I cannot connect to the printer via Bluetooth® / Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
25.
Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
26.
I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
27.
I can no longer print from my PC via Bluetooth, even though I could print previously.
28.
When printing from an application, the application's "Collate" setting does not work correctly.
29.
The side margins are incorrect.
30.
What is the JPEG printing and how can I use it?