FAQs & Troubleshooting
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MFC-J415W
325 Results
1.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
3.
The printer status is Offline or Paused.
4.
What is Brother iPrint&Scan?
5.
Print using only the black ink cartridge when the colour cartridges have run out
6.
Can I print from and scan to iPhone, iPod Touch and iPad?
7.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
8.
When I print, the pages are smudged with ink.
9.
Paper Jam
10.
Replace Ink
11.
I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
12.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
13.
Can I print from or scan to Android™ Smartphone?
14.
What driver package format is supported by my Linux distribution?
15.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
16.
Configure or change the settings of the ControlCenter 2 or 3 scanning options
17.
Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
18.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
19.
Scan and save a document in PDF format (Scan to File)
20.
One or more of my colours are not printing (blank). What can I do?
21.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
22.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
23.
Forward a fax to another fax machine when my machine has a mechanical problem.
24.
I cannot print using my Brother machine on a wireless network (Windows)
25.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
26.
How do I know which receive mode to select?
27.
The edge of glossy paper is smudged.
28.
Cover is Open
29.
Print on both sides of the page. (Manual 2-sided/Duplex Printing)
30.
Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?