FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3The printer status is Offline or Paused.
- 4What is Brother iPrint&Scan?
- 5Can I print from and scan to iPhone, iPod Touch and iPad?
- 6Print using only the black ink cartridge when the colour cartridges have run out
- 7Replace Ink
- 8Paper Jam
- 9I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Can I print from or scan to Android™ Smartphone?
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13When I print, the pages are smudged with ink.
- 14Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 15Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17Scan and save a document in PDF format (Scan to File)
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19What driver package format is supported by my Linux distribution?
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22I cannot print using my Brother machine on a wireless network (Windows)
- 23One or more of my colours are not printing (blank). What can I do?
- 24Cover is Open
- 25Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 26The edge of glossy paper is smudged.
- 27Forward a fax to another fax machine when my machine has a mechanical problem.
- 28Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 29How do I know which receive mode to select?
- 30Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 31When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 32Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 33When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 34What do the messages "NG" or "Poor Line Condition" on the Transmission Verification Report mean?
- 35Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 36Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 37I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 38Cannot print after a Windows 10 update (June 2020)
- 39I cannot print using my Brother machine on a wireless network (Mac)
- 40Make my copied images lighter or darker.
- 41I cannot remove red-eye.
- 42I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 43What is Distinctive Ring and how do I program it?
- 44Load paper in the paper tray
- 45Wireless setup is requesting a WPS PIN to complete the setup
- 46Scan from the Brother iPrint&Scan application using Windows Phone.
- 47Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 48Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 49I am unable to change my Brother machine's Receive Mode.
- 50I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.