MFC-J415W FAQs & Troubleshooting MFC-J415W Not your product? Sort by: Updated Date Popularity 4 Results 1. 11/02/2021 I am having an issue receiving faxes. 2. 29/05/2013 I cannot receive a color fax. 3. 25/04/2013 I am using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes. What can I do? 4. 11/05/2012 Why doesn't the machine answer when receiving a call? English Fax FAQs & Troubleshooting