1. 10/04/2024

Cannot find the scanner (Error Code 2019: Initialization Failed)

2. 10/04/2017

I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)

3. 16/06/2015

I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)

4. 10/06/2015

When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".

5. 23/07/2014

I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.

6. 14/05/2014

Cannot scan documents using the control panel (For Macintosh)  

7. 14/05/2014

Cannot scan documents using the control panel (For Windows)  

8. 06/11/2013

My computer cannot access the SD card via the Micro USB Cable.

9. 06/11/2013

I cannot use my scanner when connected through a USB hub.

10. 06/11/2013

My scanner is connected but it will not feed my document or do anything else.

11. 29/07/2013

OCR feature does not work.

12. 17/07/2013

My computer does not recognize the scanner when it is connected via the USB cable.