FAQs & Troubleshooting
Latest |
DS-620
64 Results
31. 21/01/2016
Windows 10 Support Information
32. 16/11/2015
I do not have or lost the black and white calibration sheet.
33. 16/06/2015
Scan a document longer than 35.6 cm (14 inches).
34. 16/06/2015
I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
35. 10/06/2015
My scanner gets warm.
36. 10/06/2015
My scanned images have black lines running through them, blank spaces, or are just overall bad quality.
37. 10/06/2015
Calibration failed. Please reboot the machine.
38. 10/06/2015
When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
39. 10/06/2015
Paper suitable for scanning
40. 09/06/2015
I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
41. 30/09/2014
Download a file from the "Downloads" section and save it to Windows 8 computer.
42. 23/07/2014
I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
43. 14/05/2014
Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
44. 14/05/2014
Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
45. 14/05/2014
Check the firmware version.
46. 27/11/2013
Loading the Carrier Sheet.
47. 05/11/2013
Change the paper settings. (Using DSmobileCapture)
48. 29/07/2013
The file size is too large.
49. 29/07/2013
Bleed-through is seen in the scanned image.
50. 29/07/2013
The scanned image is skewed.
51. 29/07/2013
OCR feature does not work.
52. 29/07/2013
Colours in the scanned image are dark.
53. 29/07/2013
The scan quality is poor.
54. 29/07/2013
The scan speed is too slow.
55. 17/07/2013
My scanned image is missing.
56. 17/07/2013
My computer does not recognize the scanner when it is connected via the USB cable.
57. 17/07/2013
My scanner does not turn on.
58. 17/07/2013
Operation system return error
59. 17/07/2013
Driver busy
60. 17/07/2013
My scanner is connected but it will not feed my document or do anything else.