FAQs & Troubleshooting
Popular |
DS-620
64 Results
1.
The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
2.
Cannot find the scanner (Error Code 2019: Initialization Failed)
3.
How to identify your Operating System (OS).
4.
Download a file from the "Downloads" section and save it to Windows 8 computer.
5.
Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
6.
Change the paper settings. (Using DSmobileCapture)
7.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
8.
Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
9.
I cannot save a file downloaded from the Brother support website (For Windows)
10.
The scan speed is too slow.
11.
The scan quality is poor.
12.
I do not have or lost the black and white calibration sheet.
13.
My scanner is connected but it will not feed my document or do anything else.
14.
What driver package format is supported by my Linux distribution?
15.
Uninstall the scanner drivers (OS X 10.10 or greater).
16.
How to scan a document from a Windows application?
17.
I cannot install Brother drivers on Debian 10 (Linux)
18.
Uninstall Scan-key-tool. (Linux)
19.
Install PaperPort™ 12SE onto Windows 10.
20.
I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
21.
Operation system return error
22.
I cannot install the scanner drivers.
23.
The scanned image is skewed.
24.
Pre-Required Procedures (Linux)
25.
Change the image settings. (Using DSmobileCapture)
26.
OCR feature does not work.
27.
Colours in the scanned image are dark.
28.
Calibrate your scanner.
29.
When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
30.
Can I print from or scan to an Android™ Smartphone?