FAQs & Troubleshooting
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DCP-9042CDN
288 Results
1.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
2.
The printer status is Offline or Paused.
3.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
4.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
5.
I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using Brother iPrint&Scan.
6.
Can I print from DOS applications?
7.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
8.
When I turn the Power ON, I always have to re-enter the Date and Time.
9.
I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
10.
How do I improve the colour density? (Print Calibration)
11.
Printouts have toner scatter or toner stain.
12.
Nothing is printed on the page or some colours are missing.
13.
What is Brother iPrint&Scan?
14.
Scanned documents are black when I view them in Brother Image Viewer (Android™)
15.
Can I print from and scan to iPhone, iPod Touch and iPad?
16.
Scan and save a document in PDF format (Scan to File)
17.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
18.
Scan multiple pages into one file instead of each scan being saved as a separate file.
19.
I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
20.
I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
21.
How do I replace the belt unit?
22.
How do I replace the waste toner box?
23.
Printouts have wrinkles.
24.
What is the recommended paper?
25.
Cannot print after a Windows 10 update (June 2020)
26.
I cannot save a file downloaded from the Brother support website (For Windows)
27.
Scan from the Brother iPrint&Scan application using Windows Phone.
28.
Delete print jobs from the print queue.
29.
I cannot print from my computer via USB.
30.
I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print?