1. 12/10/2022

When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".

2. 12/10/2022

I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?

3. 16/08/2022

The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.

4. 12/05/2022

The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.

5. 26/03/2019

When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"  

6. 23/01/2019

When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".

7. 09/06/2015

The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)

8. 30/09/2014

The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.

9. 30/09/2014

When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?

10. 05/10/2010

I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4

11. 20/03/2007

"System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". appears when scanning to OCR from ScanSoft™ PaperPort™ 11SE, using Windows XP Service Pack 2 (SP2).