FAQs & Troubleshooting
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93 Results
1. 14/05/2025
Where can I download Brother iPrint&Scan application for Mac?
2. 14/05/2025
Scan a document using Brother iPrint&Scan. (Windows, macOS)
3. 14/05/2025
Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
4. 12/03/2025
What is the default password for my Brother machine?
5. 12/03/2025
What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
6. 12/03/2025
My Brother machine is unresponsive.
7. 18/12/2024
How to identify your Operating System (OS).
8. 18/12/2024
The "Scan to PC" LED indication is on or a kind of zebra stripe appears on the machine's display when the machine is turned on.
9. 13/11/2024
The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
10. 10/07/2024
The scanning speed is slow when scanning from my machine. (Windows)
11. 13/06/2024
(Video) Update the Driver or Firmware for your Brother machine
12. 14/12/2023
"ControlCenter needs to be updated." - macOS 10.15 Catalina
13. 08/11/2023
How to scan a document from a Windows application?
14. 08/11/2023
How to scan a document from a Windows application?
15. 13/09/2023
Update your machine's firmware using Brother iPrint&Scan (Android / iOS)
16. 26/04/2023
In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
17. 26/04/2023
A grey line or margin appears on the side of the scanned document.
18. 26/04/2023
The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
19. 19/04/2023
Open "Scanners and Cameras" and Properties.
20. 19/04/2023
The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
21. 15/03/2023
Configuring frequently-used scan settings on your computer.
22. 15/03/2023
Cannot scan a long document.
23. 15/03/2023
Replace Pick up roller
24. 15/03/2023
Replace Reverse Roller
25. 15/03/2023
Duplex (two-sided) scan
26. 15/02/2023
Scan and save a document in PDF format for Windows (Scan to File)
27. 15/02/2023
Scan a document in Windows 8 and Windows 10.
28. 12/10/2022
Check the firmware version.
29. 12/10/2022
How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
30. 15/09/2022
Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)