FAQs & Troubleshooting
Latest |
MFC-J497DW
282 Results
31. 26/04/2023
Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
32. 26/04/2023
Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
33. 19/04/2023
The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
34. 19/04/2023
Open "Scanners and Cameras" and Properties.
35. 19/04/2023
The printer status is Offline or Paused.
36. 19/04/2023
"Offline" appears on the Status Monitor.
37. 15/03/2023
I cannot scan a document using Brother iPrint&Scan (Windows / macOS)
38. 15/03/2023
Printing is slow or printed images are too dark (Windows)
39. 15/03/2023
Protect your Brother machine against unauthorised access over the network
40. 15/03/2023
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
41. 15/03/2023
Receive faxes on the computer for Windows (PC-FAX Receive)
42. 15/02/2023
I'm using Windows Vista, Windows 7, Windows 8 / 8.1 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
43. 15/02/2023
Scan a document in Windows 8 and Windows 10.
44. 15/02/2023
Transfer faxes to the PC when my machine has a mechanical issue.
45. 15/02/2023
I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation (for Windows).
46. 15/02/2023
I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
47. 11/01/2023
Cannot Detect Ink Volume
48. 11/01/2023
Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
49. 11/01/2023
Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
50. 11/01/2023
One or more of my colours are not printing (blank).
51. 26/12/2022
Can third party ink be used to refill the ink cartridges?
52. 26/12/2022
Open the Status Monitor
53. 26/12/2022
How to identify your Operating System (OS).
54. 26/12/2022
Install your Brother machine's driver to print and scan from your Mac (macOS 10.14 or earlier)
55. 09/11/2022
Send a fax using PC-FAX with LPD/LPRng (Linux)
56. 13/10/2022
Print the Network Configuration Report
57. 12/10/2022
The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
58. 12/10/2022
When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
59. 12/10/2022
Configure and use PC-FAX (CUPS) (Linux)
60. 15/09/2022
After replacement or repair of the Brother machine, uneven colour streaks stand out when printing from the computer.