MFC-J497DW FAQs & Troubleshooting MFC-J497DW Not your product? Sort by: Updated Date Popularity 3 Results 1. 17/01/2022 Telephone Line Interference/VoIP. 2. 11/03/2021 I am having an issue receiving faxes. 3. 29/07/2013 I cannot receive a colour fax. More FAQs Fax FAQs & Troubleshooting