FAQs & Troubleshooting
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PJ-763
126 Results
1.
Printing from a Windows PC or Mac
2.
How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
3.
What Android™ mobile application can I use?
4.
The latest printer driver was successfully installed, but the driver did not update correctly.
5.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
6.
P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
7.
My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
8.
The print quality is poor, and the image is too light or dark.
9.
Where can I find my Brother printer's serial number?
10.
I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
11.
Printing from an Android™ device
12.
P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
13.
Using the Printer Setting Tool (for Windows)
14.
What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
15.
Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
16.
I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
17.
I can no longer print from my computer via Bluetooth®, even though I could print previously.
18.
Installing the software
19.
Which Bluetooth® profiles does the printer support?
20.
How to connect to an AC power outlet (optional)
21.
Using the Communication Settings (for Windows)
22.
When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
23.
I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
24.
This printer is not detected when establishing a Bluetooth® connection.
25.
I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
26.
How do I transfer label templates with P-touch Transfer Express?
27.
Some of the print options in OpenOffice do not work. (Linux®)
28.
Using the Printer Setting Tool (for Mac)
29.
Using the Device Settings (for Windows)
30.
How can I stop the printer from automatically feeding roll paper after printing? (for Mac)