FAQs & Troubleshooting
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PJ-763
125 Results
1.
My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
2.
When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
3.
I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
4.
I can no longer print from my computer via Bluetooth®, even though I could print previously.
5.
This printer is not detected when establishing a Bluetooth® connection.
6.
The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
7.
How to install the rechargeable Li-ion battery (optional)
8.
How to connect to an AC power outlet (optional)
9.
How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
10.
How do I turn the printer off?
11.
How do I connect the printer to my computer via Bluetooth®? (for Windows)
12.
Which options should I select in the Device Settings when I use the optional Roll Printer Case?
13.
The latest printer driver was successfully installed, but the driver did not update correctly.
14.
How do I transfer label templates with P-touch Transfer Express?
15.
Printing is not possible. (USB connection)
16.
Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
17.
Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
18.
Using the Device Settings (for Windows)
19.
Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
20.
I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
21.
Uninstalling the printer drivers (Linux®)
22.
How to install Brother software on a computer not connected to the Internet
23.
(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
24.
When printing from an application, the application's "Collate" setting does not work correctly.
25.
I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
26.
Using the Printer Setting Tool (for Windows)
27.
What is the JPEG printing and how can I use it?
28.
How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
29.
I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
30.
The printing date/time is not printed. (P-touch Editor 5.x for Windows)