FAQs & Troubleshooting
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MFC-820CW
293 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
When I print, the pages are smudged with ink. What should I do?
3.
Where is the USB port on the machine? I can't find it on the back of the unit.
4.
Can I confirm that the FAX was sent correctly?
5.
How do I clear Machine Error 46?
6.
Which E-mail packages are compatible with ControlCenter3?
7.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
8.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
9.
How do I set a password on my Brother network card?
10.
I replaced my ink cartridge but the LCD is still displaying "Near Empty".
11.
What does "NG" or "ERROR" on the Transmission Verification Report mean?
12.
The printer status is Offline or Paused.
13.
I cannot print using my Brother machine on a wireless network (Mac)
14.
Can I print from or scan to Android™ Smartphone?
15.
Scan and save a document in PDF format (Scan to File)
16.
When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
17.
I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
18.
Clear the paper jam or printer jam.
19.
Why can't I print when an ink cartridge is empty?
20.
I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
21.
"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
22.
I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
23.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
24.
Protect your Brother machine against unauthorised access over the network
25.
Open the Control Panel (For Windows)
26.
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
27.
The edge of glossy paper is smudged.
28.
Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
29.
I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
30.
I have changed the NetBIOS name of the print/scan server, but the name does not change. Why?