FAQs & Troubleshooting
Popular |
293 Results
- 1When I print, the pages are smudged with ink. What should I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4Why doesn't the machine answer when receiving a call?
- 5What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8How do I clear Machine Error 46?
- 9Which E-mail packages are compatible with ControlCenter3?
- 10Where is the USB port on the machine? I can't find it on the back of the unit.
- 11I'm using Macintosh®. What are the settings in the Scanner window used for?
- 12What driver package format is supported by my Linux distribution?
- 13I cannot print using my Brother machine on a wireless network (Mac)
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 16Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 17I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 18How do I set a password on my Brother network card?
- 19I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 20I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 21One or more of my colors are not printing (blank). What can I do?
- 22I am having issues with the paper feed. What can I do?
- 23When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 24I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 25I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 26I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 27Why can't I print when an ink cartridge is empty?
- 28Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 29The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 30I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 31Check the firmware version.
- 32Protect your Brother machine against unauthorised access over the network
- 33The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 34The edge of glossy paper is smudged.
- 35I can receive a fax, but cannot receive a telephone call.
- 36Verify if the Brother machine has a dial tone
- 37I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39Where can I find support information for the Systran® Web Translator Software?
- 40Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 41I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 42I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 43What kind of Media Adapter can I use?
- 44Clear the paper jam or printer jam.
- 45I have changed the NetBIOS name of the print/scan server, but the name does not change. Why?
- 46I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 47When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 48How do I factory reset the print server?
- 49I cannot receive a color fax. Why?
- 50I cannot install Brother drivers on Debian 10 or later (Linux)