FAQs & Troubleshooting
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HL-5370DW
205 Results
1. 16/04/2025
I cannot print from my computer via USB.
2. 16/04/2025
I cannot print from my computer via network. (For Macintosh)
3. 05/02/2025
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
4. 13/12/2024
How to identify your Operating System (OS).
5. 24/10/2024
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
6. 15/10/2024
I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
7. 10/08/2023
Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
8. 27/06/2023
Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
9. 08/06/2023
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
10. 01/06/2023
Delete print jobs from the print queue.
11. 11/05/2023
Verify the Brother machine connected to the Wireless Network (For Macintosh)
12. 27/03/2023
Install the built-in drivers (For Windows 8 and Windows 10)
13. 27/03/2023
Change the printer driver settings (Windows/macOS)
14. 27/03/2023
The printer status is Offline or Paused.
15. 24/03/2023
Open the Status Monitor
16. 15/03/2023
"Offline" appears on the Status Monitor.
17. 28/02/2023
Verify the Brother machine connected to the Wired Network (For Windows)
18. 15/02/2023
Verify the Brother machine connected to the Wireless Network (For Windows)
19. 15/02/2023
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
20. 14/02/2023
I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
21. 19/12/2022
Can I use non-Brother or third party supplies with the Brother machine?
22. 16/11/2022
Paper size settings are unavailable when I print from OpenOffice (Linux)
23. 07/11/2022
Uninstall the drivers. (Mac OS X 10.2 - 10.4)
24. 31/10/2022
I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
25. 12/10/2022
Can I print from DOS applications?
26. 30/08/2022
I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
27. 22/08/2022
I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
28. 16/08/2022
Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM
29. 09/08/2022
I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
30. 20/07/2022
Uninstall the drivers. (Mac OS X 10.5)