FAQs & Troubleshooting
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HL-5240L
128 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
3.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
4.
The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
5.
Can I print from or scan to Android™ Smartphone?
6.
I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
7.
Change the printer driver settings (Windows/macOS)
8.
What is the recommended paper?
9.
Cannot print after a Windows 10 update (June 2020)
10.
Printouts have a curl or wave.
11.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
12.
How to identify your Operating System (OS).
13.
Can I print from and scan to iPhone, iPod touch and iPad?
14.
What can happen if the wrong paper is used in your machine.
15.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
16.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
17.
The printer status is Offline or Paused.
18.
Can I use non-Brother or third party supplies with the Brother machine?
19.
Delete print jobs from the print queue.
20.
I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
21.
The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
22.
What kind of memory can I use?
23.
Printouts (envelopes) have creases.
24.
What is the printable area per page?
25.
Check the firmware version.
26.
What is a "Generic PCL Driver"?
27.
Can I print from DOS applications?
28.
I cannot print from my computer via USB.
29.
Install the built-in drivers (For Windows 8 and Windows 10)
30.
The Drum LED is still on or flashing after I replace the drum unit with a new one.