FAQs & Troubleshooting
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126 Results
- 1The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 2Can I print from or scan to Android™ Smartphone?
- 3When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 4Delete print jobs from the print queue.
- 5How to identify your Operating System (OS).
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 8The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 9Printouts (envelopes) have creases.
- 10The printed letters are slanted, positioned incorrectly.
- 11Check the firmware version.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 14Printouts have a curl or wave.
- 15How do I install the Optional Tray Unit?
- 16The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 17Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
- 18Can I print from DOS applications?
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20What driver package format is supported by my Linux distribution?
- 21I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 22I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 23Change the printer driver settings (Windows/macOS)
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25I cannot print from my Dos Application, the status light turns orange but nothing happens.
- 26My Brother machine misfeeds paper.
- 27What is a "Generic PCL Driver"?
- 28I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 29Printouts have wrinkles or creases.
- 30What can happen if the wrong paper is used in your machine.
- 31What is the printable area per page?
- 32What is the recommended paper?
- 33How do I clear paper jams?
- 34My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 35I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 36The driver installation finished successfully but I cannot print. (Linux)
- 37Install the built-in drivers (For Windows 8 and Windows 10)
- 38I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 39Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 40Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 41Black toner marks appear across the page.
- 42White spots appear in areas of dense black printing.
- 43Cannot print after a Windows 10 update (June 2020)
- 44Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 45All print jobs are aborted and nothing is printed. (Linux)
- 46I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 47When printing with monochrome laser printer, the print position shifts. (Linux)
- 48Pre-Required Procedures (Linux)
- 49Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 50Open the Control Panel (For Windows)