FAQs & Troubleshooting
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DS-820W
89 Results
1. 13/12/2022
How to identify your Operating System (OS).
2. 17/10/2022
Uninstall the Button Manager (Windows).
3. 12/10/2022
Calibrate your scanner.
4. 12/09/2022
Uninstall the scanner drivers (Mac OS X 10.6 or greater).
5. 01/09/2022
Cannot find the scanner (Error Code 2019: Initialization Failed)
6. 22/08/2022
Configure the Scan to Email Feature (Linux)
7. 05/07/2022
Uninstall the scanner driver (Windows).
8. 23/06/2022
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
9. 24/03/2022
I cannot save a file downloaded from the Brother support website (For Windows)
10. 12/10/2021
I cannot install Brother drivers on Debian 10 or later (Linux)
11. 15/10/2020
Install PaperPort™ 12SE onto Windows 10.
12. 15/10/2020
Install Presto!® BizCard® onto Windows 10.
13. 06/07/2020
Scan using XSane or GIMP (Linux)
14. 06/07/2020
Important points for specifying the scan area (Linux)
15. 06/07/2020
What driver package format is supported by my Linux distribution?
16. 02/06/2020
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
17. 06/04/2020
Delete a network scanner entry. (Linux)
18. 29/10/2019
Pre-Required Procedures (Linux)
19. 29/01/2019
Command List of brscan. (Linux)
20. 29/01/2019
Uninstall the scanner driver. (Linux)
21. 29/01/2019
Uninstall Scan-key-tool. (Linux)
22. 17/12/2018
The scanned documents are put into the incorrect order. (macOS)
23. 11/12/2018
Error Code: E03
24. 17/10/2018
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
25. 15/10/2018
Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
26. 15/10/2018
Scan a document longer than 35.6 cm (14 inches).
27. 15/10/2018
I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
28. 15/10/2018
Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
29. 15/10/2018
Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
30. 15/10/2018
I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.