FAQs & Troubleshooting
Popular |
DCP-4020C
122 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
Can I print from or scan to Android™ Smartphone?
3.
Can I print from and scan to iPhone, iPod touch and iPad?
4.
Delete print jobs from the print queue.
5.
I'm using Macintosh. What is the PreScan option used for?
6.
Change the printer driver settings (Windows/macOS)
7.
How to identify your Operating System (OS).
8.
When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
9.
I'm using Macintosh®. What are the settings in the Scanner window used for?
10.
The printer status is Offline or Paused.
11.
I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
12.
Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
13.
How can I remove horizontal white lines and other flaws from documents printed on my Fax/DCP/MFC?
14.
Functions supported in the Windows 7 built-in drivers
15.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
16.
When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
17.
When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
18.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
19.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
20.
When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
21.
Why can't I print when an ink cartridge is empty?
22.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
23.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
24.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
25.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
26.
I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
27.
The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
28.
How do I clear a Machine Error 41, ME41 from the display?
29.
How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
30.
Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?