31.

How do I clear Machine Error 46?

32.

Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007.  What can I do?

33.

When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.

34.

One or more of my colors are not printing (blank). What can I do?

35.

I am having issues with the paper feed. What can I do?

36.

When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?

37.

When I print, the pages are smudged with ink. What should I do?

38.

What kind of Media Adapter can I use?

39.

When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.

40.

When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.

41.

How do I print on an envelope?

42.

Is there any way to view how much ink is remaining?

43.

Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).

44.

Black Ink is still wet after printing on Glossy Paper (For PC Printing).

45.

All print jobs are aborted and nothing is printed. (Linux)

46.

The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.

47.

Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.

48.

Scan multiple pages into one file instead of each scan being saved as a separate file.

49.

Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)

50.

I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.

51.

Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?

52.

I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?

53.

When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?

54.

Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?

55.

I'm using Windows® 2000 or XP. When printing from Microsoft Word, the document does not print on the paper size that I selected in the printer driver. What should I do?

56.

The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?

57.

How do I replace the Ink Cartridge?

58.

I'm using Macintosh®. What are the settings in the Scanner window used for?

59.

I cannot install the driver when using the Driver Install Tool. (Linux)

60.

Windows 10 Support Information