1. 10/04/2023

The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)

2. 17/03/2023

I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.

3. 17/03/2023

I can print but cannot scan via network. (For Windows)

4. 20/09/2022

I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?

5. 22/08/2022

I keep getting the error message "Authenticate Err (Authentication error)".

6. 30/06/2022

I can print but cannot scan via network. (For Mac)

7. 14/04/2022

I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.

8. 21/01/2019

When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.

9. 14/11/2018

I am sharing my Brother machine. I can print but cannot scan.

10. 25/01/2018

I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.

11. 07/04/2017

I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)

12. 25/03/2016

When I try to scan the document, the scanner application crashes. (OS X 10.11)

13. 24/03/2016

When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".

14. 24/03/2016

I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)

15. 24/03/2016

I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.

16. 24/03/2016

I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.

17. 18/11/2015

On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.

18. 11/01/2013

I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.

19. 08/11/2011

I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.

20. 07/11/2011

I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.

21. 15/06/2011

I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.

22. 05/03/2010

When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.