1. 10.04.2023

The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)

2. 17.03.2023

I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.

3. 31.10.2022

Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)

4. 26.09.2022

I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?

5. 20.09.2022

I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?

6. 14.11.2018

I am sharing my Brother machine. I can print but cannot scan.

7. 16.08.2018

I can print but cannot scan via network. (For Macintosh)

8. 10.08.2018

I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.

9. 27.07.2018

I can print but cannot scan via network. (For Windows)

10. 24.03.2016

When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".

11. 24.03.2016

I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)

12. 24.03.2016

I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.

13. 24.03.2016

I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.

14. 29.01.2014

Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007.  What can I do?

15. 11.01.2013

I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.

16. 08.11.2011

I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.

17. 15.06.2011

I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.

18. 23.03.2009

I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?

19. 26.10.2007

I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?

20. 22.03.2007

I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address.Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore. Why?

21. 08.12.2006

I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.

22. 23.05.2006

I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?

23. 10.05.2006

When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?

24. 28.02.2006

The link icon for Outlook Express is not displayed in PaperPort®. What should I do?