FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/mfcj285dw_us.jpg)
MFC-J285DW
301 Results
1.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
2.
Can I print from and scan to iPhone, iPod touch and iPad?
3.
What is Brother iPrint&Scan?
4.
Can I print from or scan to Android™ Smartphone?
5.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
6.
Protect your Brother machine against unauthorised access over the network
7.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
8.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
9.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
10.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
11.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
12.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
13.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
14.
I cannot print using my Brother machine on a wireless network (Mac)
15.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
16.
How do I know which side up my photo paper should be in the tray?
17.
The printer status is Offline or Paused.
18.
What is the BRAdmin Professional software used for?
19.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
20.
I still receive the error message "Paper Jam" after I removed the jammed paper.
21.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
22.
Cannot print after a Windows 10 update (June 2020)
23.
Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
24.
Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
25.
Scan multiple pages into one file instead of each scan being saved as a separate file.
26.
Load paper in the paper tray
27.
After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
28.
Install Starter Ink
29.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
30.
Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.