FAQs & Troubleshooting
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MFC-J285DW
295 Results
1.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
2.
Protect your Brother machine against unauthorised access over the network
3.
I still receive the error message "Paper Jam" after I removed the jammed paper.
4.
Can I print from and scan to iPhone, iPod touch and iPad?
5.
How do I know which side up my photo paper should be in the tray?
6.
Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
7.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
8.
What is Brother iPrint&Scan?
9.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
10.
Clear wide, faded, horizontal lines(banding) appearing on printed documents.
11.
Load paper in the paper tray
12.
After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
13.
I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
14.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
15.
Print using only the black ink cartridge when the Color cartridges have run out.
16.
Out of Memory
17.
What driver package format is supported by my Linux distribution?
18.
The scanner cover support has come off. (With Video Instructions)
19.
Print a web page from iPrint&Scan when using an Android™ mobile device.
20.
Unable to Print 3X
21.
High Temperature
22.
Configure a cover page for PC-FAX.
23.
No Ink Cartridge
24.
The printer status is Offline or Paused.
25.
When I print or copy a document with fast mode, the printing is shifted too high on the paper.
26.
I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
27.
Improve poor print quality.
28.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
29.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
30.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)