FAQs & Troubleshooting
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MFC-685CW
293 Results
1.
The printer status is Offline or Paused.
2.
How do I load paper?
3.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
4.
Pre-Required Procedures (Linux)
5.
How do I know which side up my photo paper should be in the tray?
6.
When I print, the pages are smudged with ink. What should I do?
7.
How do I clear Machine Error 46?
8.
I cannot install Brother drivers on Debian 10 or later (Linux)
9.
The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
10.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
11.
Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
12.
I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
13.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
14.
Install the built-in drivers (For Windows 8 and Windows 10)
15.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
16.
Download a file from the "Downloads" section and save it to Windows 8 computer.
17.
Scan multiple pages into one file instead of each scan being saved as a separate file.
18.
Scan and save a document in PDF format (Scan to File)
19.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
20.
One or more of my colors are not printing (blank). What can I do?
21.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
22.
Wireless setup is requesting a WPS PIN to complete the setup
23.
Protect your Brother machine against unauthorised access over the network
24.
Can I use AirPrint with my Brother machine?
25.
Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
26.
How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
27.
Can I set my Brother machine to forward the faxes I receive to another location?
28.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
29.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
30.
What does "NG" or "ERROR" on the Transmission Verification Report mean?