FAQs & Troubleshooting
Popular |
DS-620
62 Results
1.
Cannot find the scanner (Error Code 2019: Initialization Failed)
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
How to identify your Operating System (OS).
4.
I cannot save a file downloaded from the Brother support website (For Windows)
5.
I cannot install Brother drivers on Debian 10 or later (Linux)
6.
Operation system return error
7.
Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
8.
When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
9.
Change the paper settings. (Using DSmobileCapture)
10.
Loading the Carrier Sheet.
11.
Can I print from or scan to Android™ Smartphone?
12.
What driver package format is supported by my Linux distribution?
13.
Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
14.
Change the image settings. (Using DSmobileCapture)
15.
OCR feature does not work.
16.
I do not have or lost the black and white calibration sheet.
17.
Paper suitable for scanning
18.
Clean the inside of the machine.
19.
I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
20.
Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
21.
I cannot install the scanner drivers.
22.
Download a file from the "Downloads" section and save it to Windows 8 computer.
23.
Calibrate your scanner.
24.
Calibration failed. Please reboot the machine.
25.
My scanner is connected but it will not feed my document or do anything else.
26.
My scanned images have black lines running through them, blank spaces, or just overall bad quality.
27.
Can I print from and scan to iPhone, iPod touch and iPad?
28.
Uninstall the scanner drivers (OS X 10.10 or greater).
29.
Uninstall the scanner driver (Windows).
30.
Important points for specifying the scan area (Linux)