FAQs & Troubleshooting
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DS-620
62 Results
1.
Cannot find the scanner (Error Code 2019: Initialization Failed)
2.
Change the image settings. (Using DSmobileCapture)
3.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
4.
How to identify your Operating System (OS).
5.
I cannot save a file downloaded from the Brother support website (For Windows)
6.
Operation system return error
7.
What driver package format is supported by my Linux distribution?
8.
Colors in the scanned image are dark.
9.
When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
10.
Clean the inside of the machine.
11.
Uninstall the Button Manager (Windows).
12.
The scan quality is poor.
13.
My scanner gets warm.
14.
Download a file from the "Downloads" section and save it to Windows 8 computer.
15.
Calibrate your scanner.
16.
Install Presto!® BizCard® onto Windows 10.
17.
I cannot install the scanner drivers.
18.
My computer does not recognize the scanner when it is connected via the USB cable.
19.
The cover of the manual document feeder is open.
20.
Uninstall the scanner drivers (OS X 10.10 or greater).
21.
Uninstall the scanner driver (Windows).
22.
Install PaperPort™ 12SE onto Windows 10.
23.
I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
24.
Change the paper settings. (Using DSmobileCapture)
25.
Can I print from or scan to Android™ Smartphone?
26.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
27.
Delete a network scanner entry. (Linux)
28.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
29.
Scan a document longer than 35.6 cm (14 inches).
30.
Driver busy