FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/ds600_all.jpg)
DS-600
57 Results
1.
The scanner is connected but it will not feed paper or do anything else. (For Windows)
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
Uninstall the scanner driver (For Windows)
4.
I received a "Calibration failed" error message when attempting to calibrate my scanner. (For Windows)
5.
I cannot save a file downloaded from the Brother support website (For Windows)
6.
When I press the "Scan" on my scanning software, I receive an error message that reads: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
7.
I do not have or lost the black and white calibration sheet.
8.
Can I print from or scan to Android™ Smartphone?
9.
Can I print from and scan to iPhone, iPod touch and iPad?
10.
Where is the battery located?
11.
I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
12.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
13.
Calibrate your scanner. (For Macintosh)
14.
What is DSmobileSCAN II software?
15.
When I calibrate I get a "White-only" calibration message.
16.
Open the Control Panel (For Windows)
17.
Is my scanner compatible with Windows?
18.
My unit has no power.
19.
I can no longer choose the program I want to use to scan a document. (For Windows)
20.
Change the words in a scanned document.
21.
Install the DSmobile Scan application. (For Windows users only)
22.
The scanner is connected but it will not feed paper or do anything else. (For Macintosh)
23.
Scan a document in Windows 8 and Windows 10.
24.
When I tried to scan the document, it is not feed properly and it jams or seems to feed from one side.
25.
The Brother scanner does not appear in the "Print & Fax", "Print & Scan" or "Printers & Scanners" Utility. (Mac OS X 10.4 -10.10)
26.
Items included in the original packaging.
27.
Open the "Scanners and Cameras" and Properties.
28.
I cannot open the scanned document (For Macintosh).
29.
File size of the scanned document.
30.
Calibrate your scanner. (For Windows)