FAQs & Troubleshooting
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DS-600
53 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
The scanner is connected but it will not feed paper or do anything else. (For Windows)
3.
I do not have or lost the black and white calibration sheet.
4.
How to identify your Operating System (OS).
5.
Can I print from or scan to Android™ Smartphone?
6.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
7.
Can I print from and scan to iPhone, iPod touch and iPad?
8.
When I tried to scan the document, it is not feed properly and it jams or seems to feed from one side.
9.
Open the "Scanners and Cameras" and Properties.
10.
Uninstall the scanner driver (For Windows)
11.
I cannot save a file downloaded from the Brother support website (For Windows)
12.
When I calibrate I get a "White-only" calibration message.
13.
When I press the "Scan" on my scanning software, I receive an error message that reads: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
14.
The scanner is connected but it will not feed paper or do anything else. (For Macintosh)
15.
My unit has no power.
16.
I cannot open the scanned document (For Windows).
17.
Install the scanner driver (For Mac OS X 10.4 - 10.10)
18.
Scan a document in Windows 8 and Windows 10.
19.
Install PaperPort™ 12SE onto Windows 10.
20.
Calibrate your scanner. (For Macintosh)
21.
My scanned images have black lines running through them, blank spaces, or just overall bad quality.
22.
Install the scanner driver (For Windows)
23.
Uninstall the scanner driver. (Mac OS X 10.4 - 10.10)
24.
Clean the scanner. (For Macintosh)
25.
Clean the scanner. (For Windows )
26.
I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
27.
Items included in the original packaging.
28.
What scanning modes are available in DSmobileSCAN II?
29.
What paper sizes are available in DSmobileSCAN II?
30.
Is my scanner compatible with Windows?