FAQs & Troubleshooting
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DS-620
62 Results
31.
I cannot install Brother drivers on Debian 10 or later (Linux)
32.
Important points for specifying the scan area (Linux)
33.
Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
34.
Uninstall the Button Manager (Windows).
35.
The file size is too large.
36.
I cannot install the scanner drivers.
37.
I do not have or lost the black and white calibration sheet.
38.
When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
39.
The cover of the manual document feeder is open.
40.
Pre-Required Procedures (Linux)
41.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
42.
Install PaperPort™ 12SE onto Windows 10.
43.
Install Presto!® BizCard® onto Windows 10.
44.
Scan a document longer than 35.6 cm (14 inches).
45.
My scanned image is missing.
46.
My computer does not recognize the scanner when it is connected via the USB cable.
47.
Calibration failed. Please reboot the machine.
48.
I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
49.
A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
50.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
51.
Configure the Scan to Email Feature (Linux)
52.
The scanned documents are put into the incorrect order. (macOS)
53.
Bleed-through is seen in the scanned image.
54.
OCR feature does not work.
55.
Can I print from and scan to iPhone, iPod touch and iPad?
56.
Uninstall the scanner driver (Windows).
57.
Uninstall Scan-key-tool. (Linux)
58.
The scanned image is skewed.
59.
Command List of brscan. (Linux)
60.
Uninstall the scanner driver. (Linux)