1. 17/03/2023

I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.

2. 11/10/2022

When I scan a document using ControlCenter, the scanned file size is too big.

3. 19/01/2021

ControlCenter3 displays a blank screen at startup (Windows)

4. 07/11/2011

When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).

5. 26/04/2010

When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?

6. 22/07/2008

When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?

7. 26/10/2007

I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?

8. 18/08/2006

While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?