1. 21/03/2024

Cannot find the scanner (Error Code 2019: Initialization Failed)

2. 15/10/2018

I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)

3. 15/10/2018

I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.

4. 15/10/2018

OCR feature does not work.

5. 15/10/2018

When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".

6. 07/04/2017

I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)

7. 20/02/2014

Cannot scan documents using the control panel (For Macintosh)  

8. 20/02/2014

Cannot scan documents using the control panel (For Windows)  

9. 24/06/2013

My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.

10. 24/06/2013

My scanner is connected but it will not feed my document or do anything else.