1. 30/11/2020

I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)

2. 07/10/2020

Whenever I attempt to open Microsoft Word, Excel, or Outlook, a Security Warning window comes up and warns me that the macros may contain viruses. What should I do?

3. 04/09/2020

The message "The cassette is incorrect." is displayed. (P-touch Editor 3.x for Mac)

4. 03/06/2020

When I try to use the database function, an application error occurs.

5. 28/04/2020

The message "Paper cannot be fed. (There may be no more paper.)" is displayed on the print monitor screen.

6. 12/03/2019

When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?

7. 18/01/2019

"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?

8. 23/07/2018

The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)

9. 06/01/2015

Error messages do not appear when using the USB connection of my printer.

10. 09/08/2013

I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." shows and finish. What can I do?