FAQs & Troubleshooting
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PJ-762
116 Results
1.
Installing the software
2.
Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
3.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
4.
I cannot save a file downloaded from the Brother support website (For Windows)
5.
How to charge the rechargeable Li-ion battery
6.
How do I connect the printer and my mobile device via Bluetooth®?
7.
My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
8.
What Android™ mobile application can I use?
9.
Which Bluetooth® profiles does the printer support?
10.
What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
11.
How to install the rechargeable Li-ion battery (optional)
12.
The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
13.
Printing from a Windows PC or Mac
14.
Using the Printer Setting Tool (for Windows)
15.
How do I turn the printer off?
16.
Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
17.
How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
18.
Printing is not possible. (USB connection)
19.
Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
20.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
21.
I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
22.
When I try to connect the printer and my computer via Bluetooth®, the printer is not found in the [Add a device] / [Add Wireless Device] window. (Windows 7/Vista)
23.
This printer is not detected when establishing a Bluetooth® connection.
24.
How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
25.
How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
26.
How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
27.
What is the JPEG printing and how can I use it?
28.
How do I print from a computer or mobile device?
29.
When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
30.
The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)