FAQs & Troubleshooting
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MFC-J6910DW
391 Results
1.
Clear the "Wrong Tray Setting" message from my Brother machine's display.
2.
I cannot print using my Brother machine on a wireless network (Windows)
3.
"Offline" appears on the Status Monitor.
4.
What is Brother iPrint&Scan?
5.
No Paper Fed
6.
How do I load paper?
7.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
8.
How do I know which side up my photo paper should be in the tray?
9.
How do I load paper in paper tray#2?
10.
Can I print from or scan to Android™ Smartphone?
11.
Print using only the black ink cartridge when the Color cartridges have run out.
12.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
13.
I cannot start ControlCenter4.
14.
Can I use voice mail on the same line as my Brother machine?
15.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
16.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
17.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
18.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
19.
Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
20.
Can I print from and scan to iPhone, iPod touch and iPad?
21.
Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
22.
Wireless setup is requesting a WPS PIN to complete the setup
23.
How to identify your Operating System (OS).
24.
Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
25.
Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
26.
Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
27.
Improve poor print quality.
28.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
29.
When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
30.
I cannot find some option in the Printing preferences. (For Windows)