FAQs & Troubleshooting
The printer status is Offline or Paused.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
I cannot print from my computer via USB.
Cannot print after a Windows 10 update (June 2020)
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.