FAQs & Troubleshooting
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HL-5370DW
205 Results
1.
The printer status is Offline or Paused.
2.
What is Brother iPrint&Scan?
3.
How do I factory reset the print server?
4.
I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
5.
I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
6.
Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
7.
Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM
8.
Can I print from or scan to Android™ Smartphone?
9.
What is the password for the print server when connected to a network? What is the user name and password for web browser access?
10.
How do I disable the APIPA protocol?
11.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
12.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
13.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
14.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
15.
Discover the MAC address of the Brother network card
16.
Configure the Brother machine for a wireless network using automatic wireless mode (SecureEasySetup™, Wi-Fi Protected Setup or AOSS™)
17.
Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
18.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
19.
Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
20.
I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
21.
I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
22.
Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
23.
Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
24.
Can I use non-Brother or third party supplies with the Brother machine?
25.
Print the Network Configuration List.
26.
The downloaded driver's name is different from my machine's name. (Linux)
27.
"Offline" appears on the Status Monitor.
28.
Print a Printer Settings page.
29.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
30.
I cannot install Brother drivers on Debian 10 or later (Linux)