FAQs & Troubleshooting
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HL-5370DW
205 Results
1.
What is Brother iPrint&Scan?
2.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
3.
I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
4.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
5.
Can the network printer be setup both wired and wireless at the same time?
6.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
7.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
8.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
9.
Change the printer driver settings (Windows/macOS)
10.
Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
11.
My Antivirus Software gives a warning message during the installation of Web BRAdmin.
12.
What driver package format is supported by my Linux distribution?
13.
Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
14.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
15.
The paper is skewed when it's printed.
16.
How can I change the printer settings?
17.
What can happen if the wrong paper is used in your machine.
18.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
19.
Can I print from or scan to Android™ Smartphone?
20.
Can I print from and scan to iPhone, iPod touch and iPad?
21.
Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
22.
Connect my machine to the wireless network without using the Wireless Setup Wizard (macOS 10.15)
23.
Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
24.
I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
25.
The printer prints unexpectedly or it prints garbage.
26.
Printouts have wrinkles or creases.
27.
What are the differences between the BRAdmin Professional and the Web BRAdmin software?
28.
Delete print jobs from the print queue.
29.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
30.
The Drum LED is still on or flashing after I replace the drum unit with a new one.