FAQs & Troubleshooting
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FAX-2820
171 Results
1.
How do I clean white or black spots on printed documents?
2.
I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
3.
When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
4.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
5.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
6.
How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
7.
Delete print jobs from the print queue.
8.
I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
9.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
10.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
11.
How to identify your Operating System (OS).
12.
Can I print from or scan to Android™ Smartphone?
13.
Change the printer driver settings (Windows/macOS)
14.
Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
15.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
16.
"Paper Jam Tray" error appears on the LCD. What should I do?
17.
Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
18.
How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
19.
Can I confirm that the FAX was sent correctly?
20.
Can I reduce the size of a received fax on this machine?
21.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
22.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
23.
How do I load legal size paper in the paper tray?
24.
What driver package format is supported by my Linux distribution?
25.
Stop my Brother machine from automatically redialing a busy number.
26.
Why doesn't my Brother machine have a dial tone?
27.
My machine is connected locally by USB. How can I install the Windows XP "Add Printer Wizard driver" for Windows Server™ 2003?
28.
How can I change the print resolution?
29.
What are the recommended specifications for the paper I should use on my product?
30.
When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?