FAQs & Troubleshooting
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DCP-J315W
264 Results
1.
Scan and save a document in PDF format (Scan to File)
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
3.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
4.
Print on both sides of the page. (Manual 2-sided/Duplex Printing)
5.
How do I clear the message "Cannot Detect" from the display?
6.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
7.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
8.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
9.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
10.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
11.
Change the printer driver settings (Windows/macOS)
12.
How to identify your Operating System (OS).
13.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
14.
One or more of my colors are not printing (blank). What can I do?
15.
What is Brother iPrint&Scan?
16.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
17.
Can I print from or scan to Android™ Smartphone?
18.
Can I print from and scan to iPhone, iPod touch and iPad?
19.
Ink Low
20.
Print using only the black ink cartridge when the Color cartridges have run out.
21.
Replace Ink
22.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
23.
"Offline" appears on the Status Monitor.
24.
I cannot print using my Brother machine on a wireless network (Windows)
25.
I cannot save a file downloaded from the Brother support website (For Windows)
26.
I cannot find some option in the Printing preferences. (For Windows)
27.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
28.
Locate files scanned with ControlCenter3 (For Windows)
29.
Scan a document using "Scanner and Camera Wizard" in Windows XP
30.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).