FAQs & Troubleshooting
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DCP-J315W
264 Results
1.
Scan and save a document in PDF format (Scan to File)
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
3.
Print on both sides of the page. (Manual 2-sided/Duplex Printing)
4.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
5.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
6.
How do I clear the message "Cannot Detect" from the display?
7.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
8.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
9.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
10.
Change the printer driver settings (Windows/macOS)
11.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
12.
How to identify your Operating System (OS).
13.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
14.
What is Brother iPrint&Scan?
15.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
16.
Can I print from or scan to Android™ Smartphone?
17.
Can I print from and scan to iPhone, iPod touch and iPad?
18.
Ink Low
19.
One or more of my colors are not printing (blank). What can I do?
20.
Replace Ink
21.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
22.
"Offline" appears on the Status Monitor.
23.
I cannot print using my Brother machine on a wireless network (Windows)
24.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
25.
Print using only the black ink cartridge when the Color cartridges have run out.
26.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
27.
I cannot print using my Brother machine on a wireless network (Mac)
28.
I cannot save a file downloaded from the Brother support website (For Windows)
29.
Delete print jobs from the print queue.
30.
I cannot find some option in the Printing preferences. (For Windows)