FAQs & Troubleshooting
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1.
Replace Pad
2.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
3.
Configuring frequently-used scan settings on your computer.
4.
My Brother machine could not be found over the network when I installed drivers on my PC.
5.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
6.
Scan documents longer than 14 inches (35.5 cm) using ControlCenter
7.
The LCD displays an error code when I use Web icon (Brother Web Connect).
8.
Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
9.
Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
10.
Configuring frequently-used scan settings on your Brother machine.
11.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
12.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
13.
Replace Roller
14.
Duplex (two-sided) scan
15.
Can I print from and scan to iPhone, iPod touch and iPad?
16.
Document Jam
17.
Changing scan settings in ControlCenter.
18.
What is Brother iPrint&Scan?
19.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
20.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
21.
When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
22.
Paper suitable for scanning
23.
Multifeed
24.
How to identify your Operating System (OS).
25.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
26.
Discover the MAC address of the Brother network card
27.
Cover is Open
28.
The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
29.
Reset the network settings to the factory default.
30.
Scan and save documents to the Android™ mobile devices using my Brother machine.