FAQs & Troubleshooting
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MFC-J6910DW
387 Results
31.
How do I load paper in paper tray#2?
32.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
33.
I cannot save a file downloaded from the Brother support website (For Windows)
34.
Enable the Brother machine's network interface.
35.
Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
36.
Can I print from or scan to Android™ Smartphone?
37.
Cover is Open
38.
I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
39.
I'm using Macintosh. What is the PreScan option used for?
40.
Print the Network Configuration List
41.
How do I load paper?
42.
Open the Control Panel (For Windows)
43.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
44.
Add your Brother machine with AirPrint (macOS)
45.
Scan from the Brother iPrint&Scan application using Windows Phone.
46.
When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
47.
I cannot find some option in the Printing preferences. (For Windows)
48.
Print a web page from iPrint&Scan when using an Android™ mobile device.
49.
Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
50.
I cannot start ControlCenter4.
51.
Preview the faxes I receive before I print them.
52.
Discover the MAC address of the Brother network card
53.
How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
54.
No Ink Cartridge
55.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
56.
When I make copies, my Brother machine uses paper from the wrong tray.
57.
Wrong Paper Size
58.
What is Wi-Fi Protected Setup (PBC*)or AOSS™?
59.
Can I transfer faxes to the PC when my machine has a mechanical problem?
60.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)