FAQs & Troubleshooting
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DS-720D
64 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
3.
Change the image settings. (Using DSmobileCapture)
4.
Loading the Carrier Sheet.
5.
Operation system return error
6.
Download a file from the "Downloads" section and save it to Windows 8 computer.
7.
I do not have or lost the black and white calibration sheet.
8.
Delete a network scanner entry. (Linux)
9.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
10.
Check the firmware version.
11.
Change the paper settings. (Using DSmobileCapture)
12.
Paper suitable for scanning
13.
Calibrate your scanner.
14.
How to identify your Operating System (OS).
15.
Uninstall the scanner drivers (OS X 10.10 or greater).
16.
Pre-Required Procedures (Linux)
17.
My scanned images have black lines running through them, blank spaces, or just overall bad quality.
18.
Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
19.
The file size is too large.
20.
OCR feature does not work.
21.
The scan quality is poor.
22.
The scan speed is too slow.
23.
Cannot find the scanner (Error Code 2019: Initialization Failed)
24.
My scanner is connected but it will not feed my document or do anything else.
25.
Clean the inside of the machine.
26.
Configure the Scan to Email Feature (Linux)
27.
The scanned documents are put into the incorrect order. (macOS)
28.
Install Presto!® PageManager® onto Windows 10.
29.
Scan a document longer than 35.6 cm (14 inches).
30.
Uninstall the Button Manager (Windows).