FAQs & Troubleshooting
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DCP-J315W
265 Results
1.
Scan and save a document in PDF format (Scan to File)
2.
Print using only the black ink cartridge when the Color cartridges have run out.
3.
Load paper in the paper tray
4.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
5.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
6.
What is Brother iPrint&Scan?
7.
Replace Ink
8.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
9.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
10.
Paper Jam
11.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
12.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
13.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
14.
How to identify your Operating System (OS).
15.
Can I print from and scan to iPhone, iPod touch and iPad?
16.
The printer status is Offline or Paused.
17.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
18.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
19.
I cannot save a file downloaded from the Brother support website (For Windows)
20.
One or more of my colors are not printing (blank). What can I do?
21.
What driver package format is supported by my Linux distribution?
22.
Print on both sides of the page. (Manual 2-sided/Duplex Printing)
23.
Can I print from or scan to Android™ Smartphone?
24.
Change the printer driver settings (Windows/macOS)
25.
Where is the USB port on the machine?
26.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
27.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
28.
I cannot print using my Brother machine on a wireless network (Windows)
29.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
30.
I still receive the error message "Paper Jam" after I removed the jammed paper.