FAQs & Troubleshooting
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DCP-J315W
265 Results
1.
Scan and save a document in PDF format (Scan to File)
2.
Print using only the black ink cartridge when the Color cartridges have run out.
3.
Load paper in the paper tray
4.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
5.
Replace Ink
6.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
7.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
8.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
9.
Paper Jam
10.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
11.
What is Brother iPrint&Scan?
12.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
13.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
14.
Can I print from and scan to iPhone, iPod touch and iPad?
15.
The printer status is Offline or Paused.
16.
I cannot save a file downloaded from the Brother support website (For Windows)
17.
How to identify your Operating System (OS).
18.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
19.
One or more of my colors are not printing (blank). What can I do?
20.
Print on both sides of the page. (Manual 2-sided/Duplex Printing)
21.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
22.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
23.
Where is the USB port on the machine?
24.
I cannot print using my Brother machine on a wireless network (Windows)
25.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
26.
Change the printer driver settings (Windows/macOS)
27.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
28.
Cover is Open
29.
When I print, the pages are smudged with ink. What should I do?
30.
What driver package format is supported by my Linux distribution?