FAQs & Troubleshooting
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DCP-J100
184 Results
1.
I still receive the error message "Paper Jam" after I removed the jammed paper.
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
Print using only the black ink cartridge when the Color cartridges have run out.
4.
Paper Jam
5.
Cannot Detect
6.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
7.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
8.
Replace Ink
9.
I cannot find some option in the Printing preferences. (For Windows)
10.
How to identify your Operating System (OS).
11.
I cannot install Brother drivers on Debian 10 or later (Linux)
12.
Delete print jobs from the print queue.
13.
One or more of my colors are not printing (blank).
14.
The edge of glossy paper is smudged.
15.
When I print or copy a document with fast mode, the printing is shifted too high on the paper.
16.
The scanner cover support has come off. (With Video Instructions)
17.
Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
18.
Scan multiple pages into one file instead of each scan being saved as a separate file.
19.
Load paper in the paper tray
20.
Out of Memory
21.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
22.
Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
23.
High Temperature
24.
The printer status is Offline or Paused.
25.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
26.
Improve poor print quality.
27.
What is the recommended paper?
28.
Install Starter Ink
29.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
30.
Cannot Detect Ink Volume