FAQs & Troubleshooting
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183 Results
- 1I still receive the error message "Paper Jam" after I removed the jammed paper.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Cannot Detect
- 4Load envelopes
- 5One or more of my colors are not printing (blank).
- 6Load paper in the paper tray
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9The printer status is Offline or Paused.
- 10How to identify your Operating System (OS).
- 11Paper Jam
- 12Replace Ink
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14The scanner cover support has come off. (With Video Instructions)
- 15What is the recommended paper?
- 16Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 17Improve poor print quality.
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 20Can I print from or scan to Android™ Smartphone?
- 21Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 22Cover is Open
- 23What driver package format is supported by my Linux distribution?
- 24Delete print jobs from the print queue.
- 25I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 26Change the printer driver settings (Windows/macOS)
- 27How do I know which side up my photo paper should be in the tray?
- 28When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 29Cannot Detect Ink Volume
- 30I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 31Install Starter Ink
- 32When I print photos, the color quality is not good.
- 33I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 34Locate files scanned with ControlCenter2 (For Macintosh)
- 35Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 38After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 39Unable to Scan AX
- 40Out of Memory
- 41Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 42Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 43Low Temperature
- 44Wrong Paper Size
- 45When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 46When I print, the pages are smudged with ink.
- 47I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 48Open the Status Monitor
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)