FAQs & Troubleshooting
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102 Results
1.
Configuring frequently-used scan settings on your computer.
2.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
3.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
4.
What is Brother iPrint&Scan?
5.
Can I print from or scan to Android™ Smartphone?
6.
Replace Parts
7.
Document Jam
8.
I cannot install Brother drivers on Debian 10 or later (Linux)
9.
Replace Pad
10.
How to identify your Operating System (OS).
11.
Can I print from and scan to iPhone, iPod touch and iPad?
12.
Plastic Card Jam
13.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
14.
Can not scan a long document.
15.
I cannot save a file downloaded from the Brother support website (For Windows)
16.
Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
17.
The document was not fed.
18.
Replace Roller
19.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
20.
Download a file from the "Downloads" section and save it to Windows 8 computer.
21.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
22.
What driver package format is supported by my Linux distribution?
23.
A plastic card error occurs.
24.
TWAIN errors appear when starting to scan. (Macintosh)
25.
OCR does not work.
26.
Changing scan settings in ControlCenter.
27.
I cannot start ControlCenter.
28.
My Brother machine doesn't feed a card for scanning.
29.
Load Documents
30.
Sending Error (Scan to FTP)