FAQs & Troubleshooting
![]() |
Popular |

PDS-6000
62 Results
1.
Do not open the ADF cover when scanning.
2.
"Multifeed" or "Multifeed is detected."
3.
Document misfeeds.
4.
I cannot save a file downloaded from the Brother support website (For Windows)
5.
Cannot find the scanner.
6.
TWAIN errors appear when starting to scan. (Macintosh)
7.
TWAIN or WIA errors appear when starting to scan. (Windows)
8.
Change the image settings. (Using DS Capture)
9.
"Document Jam/too Long" or "A document is jammed in the ADF."
10.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
11.
Check the firmware version.
12.
Download a file from the "Downloads" section and save it to Windows 8 computer.
13.
A page that is not a blank page is skipped.
14.
What driver package format is supported by my Linux distribution?
15.
Scan using XSane or GIMP (Linux)
16.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
17.
Unknown error.
18.
No document in ADF.
19.
When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
20.
AFE LVDS test error
21.
ADF front lamp error
22.
NVRAM R/W test error
23.
Cannot use my scanner connection the USB hub.
24.
I cannot install the scanner drivers.
25.
My scanner gets warm.
26.
The scan speed is too slow.
27.
Paper suitable for scanning
28.
My scanner is connected but it will not feed my document or do anything else.
29.
How to identify your Operating System (OS).
30.
Configure the Scan to Email Feature (Linux)