FAQs & Troubleshooting
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MFC-5840CN
281 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
3.
Can I print from or scan to Android™ Smartphone?
4.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
5.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
6.
I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
7.
Delete print jobs from the print queue.
8.
Can third party ink be used to refill the ink cartridges?
9.
What driver package format is supported by my Linux distribution?
10.
Scan and save a document in PDF format (Scan to File)
11.
I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
12.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
13.
Can I print from and scan to iPhone, iPod touch and iPad?
14.
The printer status is Offline or Paused.
15.
I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
16.
Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
17.
Which E-mail packages are compatible with ControlCenter3?
18.
I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
19.
I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
20.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
21.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
22.
What is the BRAdmin Professional software used for?
23.
Download a file from the "Downloads" section and save it to Windows 8 computer.
24.
The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
25.
I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
26.
Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
27.
When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
28.
I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
29.
Where is the USB port on the machine? I can't find it on the back of the unit.
30.
I cannot install Brother drivers on Debian 10 or later (Linux)